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Ticket statuses

ticket_statusesticketlocked — items can be relabelled, not added/removededitable by super_admin only

Lifecycle states for a ticket.

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This list is architectural

Items have hardcoded behavior in the runtime — you can rename labels, change colors and ordering, but you can't add or remove items without backend support.

Items

6 total · 6 system · 0 custom

Order	Key	Label	Description	Color / Icon	Source
0	`new`	new	—	neutral	system
1	`acknowledged`	acknowledged	—	info	system
2	`in_progress`	in progress	—	brand	system
3	`waiting_customer`	waiting on customer	—	warning	system
4	`resolved`	resolved	—	success	system
5	`closed`	closed	—	neutral	system

Used in

Screens that read from this pick list.

Pick lists are referenced by their key. Consumer screens watching ticket_statuses:

Ticket detail status dropdown

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