Insights
Containment · Funnel · Source coverage · Agent performance · Cost · Voice quality · Tickets health.
Containment & QualityFunnelSource CoverageAgent PerformanceCost & UsageVoice QualityTickets Health
Containment
72.4%
▲ 3.1 pts WoWHallucination (sampled)
0.3%
▼ 0.1 pt vs LWFast-path hit rate
38.2%
▲ 2.0 ptsNo-answer rate
6.1%
▼ 0.8 ptsA
Containment trend
Last 30 days · anomaly band ±2σ This period 28-day baseline ±2σ band
B
Tickets health (this install)
Open vs. closed (30d)
Daily tickets opened (last 13 days)
SLA compliance
Within SLA 86%
At risk 10%
Breached 4%