Call dispositions

The outcome label stamped on every completed call. Drives auto-follow-up routing.

Positive

3 disposition(s)

Interested · qualified

interested

positive

Auto-follow-up: Call again per retry policy

Callback requested

callback_requested

positive

Auto-follow-up: Call again per retry policy

Appointment booked

appointment_booked

positive

Auto-follow-up: No follow-up

Neutral

3 disposition(s)

Wants more info via email

send_more_info

neutral

Auto-follow-up: Send follow-up email

Prefers WhatsApp

send_whatsapp

neutral

Auto-follow-up: Send WhatsApp template

Left voicemail

left_voicemail

neutral

Auto-follow-up: Call again per retry policy

Negative

1 disposition(s)

Not interested

not_interested

negative

Auto-follow-up: No follow-up

Operational

4 disposition(s)

Wrong person

wrong_person

operational

Auto-follow-up: No follow-up

Wrong number

wrong_number

operational

Auto-follow-up: No follow-up

Language barrier

language_barrier

operational

Auto-follow-up: No follow-up

Transferred to live agent

agent_takeover

operational

Auto-follow-up: No follow-up

Compliance

2 disposition(s)

DNC requested

dnc_requested

compliance

Auto-follow-up: No follow-up

Complaint filed

complaint_filed

compliance

Auto-follow-up: Create support ticket