DNC list Working hours Caller IDs Consent records

Compliance hub

Everything that keeps outbound legal: DNC, working hours, caller IDs, consent records, audit trail.

ⓘ

Compliance checks fired before every outbound touch

① DNC list check (phone + email) · ② Working hours window (visitor timezone) · ③ Max-per-day-per-lead cap · ④ Consent flag check · ⑤ Recording-disclosure flag (voice) · ⑥ BSP 24h customer-service-window (WhatsApp) — all atomically before dispatch.

At-a-glance

Compliance posture across all four pillars.

DNC entries

▲ 2 phone · 1 email

Working-hours profiles

▲ timezone-aware

Caller IDs

▲ all clean

Consent records

▲ audit-trail

Compliance areas

Drill into each pillar to manage entries.

⛔DNC list

Phone numbers + email addresses that must never be contacted. Auto-populated by opt-outs across all channels + carrier DNC syncs.

🕐Working hours

2 profiles

When outbound is allowed. Per-timezone, per-day-of-week. Holiday calendars. Per-agent overrides.

📞Caller IDs

Phone numbers your outbound calls show as. Spam-risk scoring. Rotation policies to avoid throttling.

📝Consent records

Per-visitor record of marketing / recording / data-processing consent. IP + UA captured. Audit-grade.

Recent compliance events

Auto-DNC, consent capture, hours overrides.

When	Event	Source	Detail
11:30:24 today	DNC added	Outbound voice (call_8825)	Aaliya Khan asked to opt out during call
11:48:00 yesterday	Consent captured	Web widget	Priya Sharma — marketing + recording consent
10:30:00 yesterday	Working hours override	Manual	Diwali holiday added to wh_default
07:30:42 today	WhatsApp template rejected	Meta Cloud	variable_count_mismatch (cmp_004)
2 days ago	DNC bulk import	CSV upload	42 entries from regulator_dnc list