Every master change, module toggle, lead edit, agent action, ticket transition.
| Timestamp | Actor | Action | Entity | Change |
|---|---|---|---|---|
| 2026-05-23 12:14:03 | Jagdish H. | intent.create | int_ask_prepayment | +phrases.en, +action=FLOW |
| 2026-05-23 12:08:11 | Jagdish H. | language.deactivate | ru | is_active: true → false |
| 2026-05-23 11:54:22 | Sara K. (Live Agent) | session.resolve | sess_3M2VCX | bot_pre_takeover_rating: accurate |
| 2026-05-23 11:48:00 | System (cron) | email.send | tkt_001 | trigger=sla_breach, recipients=2 |
| 2026-05-23 11:42:00 | Jagdish H. | module.config_update | email_smtp | smtp_host changed |
| 2026-05-23 11:30:00 | Jagdish H. | threshold.update | T_evidence | 0.50 → 0.55 |
| 2026-05-23 11:15:00 | Priya S. (Client Admin) | ticket.create | TKT-1029 | severity=P1, category=voice_quality |
| 2026-05-23 10:58:00 | Anjali V. (KE) | chunk.approve | chk_003 | status: draft → approved |