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Bot Modes

Top-level switch for what conversation modes this install supports. Gates voice modules, channels matrix, and outbound campaigns.

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Why this matters

Bot mode determines which modules are permitted, what shows up in the nav (Campaigns appears only when outbound voice is on), and what's selectable in the Channels matrix. Compliance posture also changes — outbound voice requires DNC enforcement, working hours, and caller-ID management.

Pick your install's mode

Currently: + Outbound voice campaigns

Text only

Classic chat. No voice anywhere.

Includes

✓Web widget · text
✓WhatsApp · text + voice notes (transcribed)
✓Email
✓Lead capture flows
✓Knowledge base (RAG)
✓Live agent text takeover

Required modules

widget_web

Not available

×No real-time voice
×No outbound voice campaigns
×No phone-call channel

Text + Inbound voice

Visitor can talk to the bot — bot replies in voice or text.

Includes

✓Everything in Text-only
✓Web widget · voice input (STT)
✓Web widget · voice output (TTS)
✓Realtime voice (low-latency)
✓Voice transcripts + recordings
✓Live agent voice takeover (WebRTC)

Required modules

widget_webvoice_stt_deepgramvoice_tts_elevenlabs

Not available

×No outbound calls
×No outbound voice campaigns

+ Outbound voice campaigns

active

Bot also makes outbound calls — campaigns, retries, compliance.

Includes

✓Everything in Text + Inbound voice
✓Outbound voice campaigns
✓Predictive / progressive / preview dialer
✓DNC list enforcement
✓Working-hours by timezone
✓Caller-ID rotation
✓Recording with consent disclosure
✓A/B script testing

Required modules

widget_webvoice_stt_deepgramvoice_tts_elevenlabsvoice_realtime_openai

What changes when you switch

Surface	Text only	Text + Inbound voice	+ Outbound voice campaigns
Campaigns nav item	hidden	hidden	visible
Compliance nav item (DNC, working hours)	hidden	hidden	visible
Web widget voice mic	hidden	visible	visible
Channels matrix — voice cells	disabled	selectable	selectable
Module: voice_stt_deepgram	blocked	required	required
Module: voice_tts_elevenlabs	blocked	required	required
Module: voice_realtime_openai	blocked	optional	required
Recordings storage	—	consent-gated	consent-gated