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Settings — Notifications

Email triggers for tickets. AWS SES, SendGrid, Postmark, Resend ship as modules — see Modules registry.

Email provider

Currently SMTP for local dev. Switch via Modules registry.

✉

SMTP (local dev)

email_smtp · localhost:1025

healthy

Super Admin recipients

Recipients*

At least one Super Admin email is required.

jagdish@example.com ✕ops@example.com ✕

Reply-to

Customer replies route here.

Sender display name

Triggers

Toggle each notification. Opt-out is per recipient.

New ticket created

Fires immediately on every new ticket.

2 recipients

New comment on ticket I watch

When a customer or colleague comments.

2 recipients

Severity escalated to P1/P2

Separate from creation; signals urgency.

2 recipients

SLA approaching breach (80% of clock)

Heads-up before the breach lands.

2 recipients

SLA breached

Hard escalation. Always sent.

2 recipients

Ticket resolved (+ CSAT)

Resolution email + survey link to creator.

2 recipients

Daily digest of open tickets (9am)

Cron'd. Opt-out per recipient.

2 recipients

Weekly tickets-health summary (Mon)

Rollup for ops review.

2 recipients

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Email infrastructure

Default for local dev is SMTP. For production, enable AWS SES / SendGrid / Postmark / Resend in the Modules registry — same configuration pattern as other integrations. Retry with exponential backoff (5 attempts, 24h window); hard bounces auto-opt-out.