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Conversations

Aggregate volume + health view across all channels. Specific transcripts are hidden.

Aggregate view (Super Admin). Specific lead / conversation / customer data is hidden to preserve client-tenant privacy. Switch to Client Admin in the role switcher to see the full operational view.

Live now

real-time

Total (10)

3 resolved

Resolution rate

30%

Failed / escalated

1 failed · 1 escalated

Avg CSAT

4.3

out of 5

1 failed conversation(s) in window

Common causes: WhatsApp BSP template rejection, voice provider timeout, no-answer on outbound. Drill-down is restricted to Client Admin and below.

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4 of 10 conversations

Live sessions only — refresh to update

4 of 4

Started	Session	Visitor	Channel	Lang	Status	Flow / intent	Agent	Duration
25 May 26 09:30 14h ago	`sess_0HXYZK`	Priya S. [PII redacted for Super Admin]	Web Widget	EN	In flow	Home loan capture `ask_tenure` · 4/7	—	`4m 12s`
25 May 26 09:28 14h ago	`sess_2P4KQM`	+91 98xx••34 [PII redacted for Super Admin]	WhatsApp	HI	Bot answering	`apply_auto_loan`	—	`5m 55s`
25 May 26 09:25 14h ago	`sess_8B1RDT`	Ahmed K. [PII redacted for Super Admin]	Web Widget	AR	Awaiting agent	`talk_to_human`	—	`8m 0s`
25 May 26 09:15 14h ago	`sess_3M2VCX`	Karthik I. [PII redacted for Super Admin]	Web Widget	EN	Agent active	EMI calculator `calc (paused — agent active)` · 3/3	Priya M.	`17m 30s`

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