Conversations

Aggregate volume + health view across all channels. Specific transcripts are hidden.

Aggregate view (Super Admin). Specific lead / conversation / customer data is hidden to preserve client-tenant privacy. Switch to Client Admin in the role switcher to see the full operational view.
Live now
4
real-time
Total (10)
10
3 resolved
Resolution rate
30%
Failed / escalated
2
1 failed · 1 escalated
Avg CSAT
4.3
out of 5
1 failed conversation(s) in window
Common causes: WhatsApp BSP template rejection, voice provider timeout, no-answer on outbound. Drill-down is restricted to Client Admin and below.
🔍
8d
4 of 10 conversations
Live sessions only — refresh to update
4 of 4
StartedSessionVisitorChannelLangStatusFlow / intentAgentDuration
25 May 26
09:30
14h ago
sess_0HXYZK
Priya S.
[PII redacted for Super Admin]
Web WidgetENIn flow
Home loan capture
ask_tenure · 4/7
4m 12s
25 May 26
09:28
14h ago
sess_2P4KQM
+91 98xx••34
[PII redacted for Super Admin]
WhatsAppHIBot answering
apply_auto_loan
5m 55s
25 May 26
09:25
14h ago
sess_8B1RDT
Ahmed K.
[PII redacted for Super Admin]
Web WidgetARAwaiting agent
talk_to_human
8m 0s
25 May 26
09:15
14h ago
sess_3M2VCX
Karthik I.
[PII redacted for Super Admin]
Web WidgetENAgent active
EMI calculator
calc (paused — agent active) · 3/3
Priya M.17m 30s
14 of 4
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