← Outbound

Voice workflows

What the AI says + how it branches. Each workflow is a graph of speak / ask / branch / action nodes.

A

All workflows

Published workflows can be wired into voice campaigns.
Greet → ask interest → ask loan amount → branch (qualify / transfer) → confirm callback.
6
speak
5
ask
6
branches
1
transfers
Calls 30d
1,240
Avg duration
3m 7s
Conversion
16%
Greet → verify identity → confirm due → offer payment link / extension.
2
speak
2
ask
3
branches
1
transfers
Calls 30d
524
Avg duration
1m 32s
Conversion
41%
Pitch demo → ask preferred slot → book → SMS confirmation.
1
speak
2
ask
2
branches
0
transfers
Calls 30d
0
Avg duration
0m 0s
Conversion
0%
B

Node types reference

Building blocks available in the workflow builder.
speak
TTS or pre-recorded audio. Continues to next.
ask_yes_no
Listens for yes/no. Branches on yes / no / timeout.
ask_number
Numeric input (keypad or speech). Branches on configured ranges.
ask_choice
Multi-choice menu. Press 1 / 2 / 3 or say the choice.
ask_open
Open-ended; LLM classifies the answer's intent.
branch
Explicit conditional jump on flow state vars.
transfer_to_agent
Hand off to a live-agent queue. Falls back if queue empty.
send_email
Send a configured template via email.
send_sms
Send a configured SMS template.
send_whatsapp
Send a BSP-approved WhatsApp template.
schedule_callback
Add the lead to a callback queue at a specific time.
create_ticket
File a support ticket with auto-tags.
log_disposition
Stamp a disposition code on the call. Drives auto-follow-up.
wait
Pause N seconds (silent / hold music).
end
Terminate the call.
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