Bulk import — entire business

One XLSX workbook, one sheet per master. Atomic commit (all or none). For per-master imports, use the import link on each master page.

1
Upload workbook
2
Dry-run validation
3
Review & commit
4
Done
A

Get the template

Download an XLSX with one sheet per master, sample rows, validation comments, and cross-references.
conversegrid-masters-template.csv
11 sheets · 20 sample rows · column reference + sample data per master
B

Upload your filled workbook

📂
Drop XLSX here or click to browse
Max 25 MB · all 12 sheets required (empty ones OK)
C

Per-master imports

Need to import just one master? Use these instead of the whole-business workbook.
Languages
9 cols
code, display_name, native_name, direction, script, is_default, is_active, translate_provider, fallback_lang_code
Services
9 cols
code, name, description, synonyms_en, synonyms_hi, default_action, linked_flow_code, tags, is_active
Intents
10 cols
name, phrases_en, phrases_hi, action, linked_flow_code, linked_cta_code, linked_template_code, linked_service_code, priority, threshold_override
Synonyms
5 cols
canonical, variants_en, variants_hi, scope, service_code
CTAs
8 cols
code, label_en, label_hi, label_ar, type, target, icon, analytics_id
Message templates
5 cols
name, body_en, body_hi, body_ar, variables
FAQs
6 cols
question_en, answer_en, question_hi, answer_hi, linked_service_codes, status
Lead fields
8 cols
key, label, type, required, default_value, options, is_pii, help_text
Thresholds & Policy
2 cols
key, value
DNC entries
4 cols
value, kind, reason, source
Caller IDs
3 cols
number, display_name, region
Step 1 of 4 — Upload
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