Ticket severities

ticket_severitiesticketeditable by super_admin only

Severity levels with default SLA targets (in hours).

Items

4 total · 4 system · 0 custom

Order	Key	Label	Description	Color / Icon	Source
0	`P1`	P1 — outage / data loss	—	danger	system
1	`P2`	P2 — major functionality broken	—	warning	system
2	`P3`	P3 — normal	—	info	system
3	`P4`	P4 — minor / question	—	neutral	system

Screens that read from this pick list.

Pick lists are referenced by their key. Consumer screens watching ticket_severities:

New ticket modal

Tickets filter

SLA settings