ticket_categoriesticketeditable by super_admin onlyCategories used when raising a support ticket.
| Order | Key | Label | Description | Color / Icon | Source | |
|---|---|---|---|---|---|---|
| 0 | bug | Bug — something is broken | — | danger | system | |
| 1 | config_help | Configuration help | — | info | system | |
| 2 | voice_quality | Voice quality issue | — | warning | system | |
| 3 | knowledge_issue | Knowledge / RAG issue | — | info | system | |
| 4 | integration_failure | Integration failure | — | danger | system | |
| 5 | billing | Billing question | — | neutral | system | |
| 6 | training | Training request | — | brand | system | |
| 7 | feature_request | Feature request | — | success | system | |
| 8 | other | Other | — | neutral | system |
ticket_categories: