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Email notification triggers

email_notification_triggerssystemlocked — items can be relabelled, not added/removededitable by super_admin only

Events that fire email notifications. Architectural — locked.

⚠

This list is architectural

Items have hardcoded behavior in the runtime — you can rename labels, change colors and ordering, but you can't add or remove items without backend support.

Items

8 total · 8 system · 0 custom

Order	Key	Label	Description	Source
0	`ticket_created`	New ticket created	—	system
1	`ticket_commented`	New comment on watched ticket	—	system
2	`severity_p1_p2`	Severity escalated to P1/P2	—	system
3	`sla_warning`	SLA approaching breach (80%)	—	system
4	`sla_breached`	SLA breached	—	system
5	`ticket_resolved`	Ticket resolved (+ CSAT)	—	system
6	`daily_digest`	Daily 9am digest	—	system
7	`weekly_summary`	Weekly Monday summary	—	system

Used in

Screens that read from this pick list.

Pick lists are referenced by their key. Consumer screens watching email_notification_triggers:

Settings → Notifications