Languages Services Intents Synonyms CTAs Templates Lead Fields Pick Lists Thresholds Fast Path Tester Bulk Import

Dialer modes

dialer_modescampaignlocked — items can be relabelled, not added/removededitable by super_admin only

How outbound calls are dialed.

⚠

This list is architectural

Items have hardcoded behavior in the runtime — you can rename labels, change colors and ordering, but you can't add or remove items without backend support.

Items

3 total · 3 system · 0 custom

Order	Key	Label	Description	Source
0	`predictive`	Predictive — highest throughput	AI dials many ahead, connects answered calls to agents	system
1	`progressive`	Progressive — one at a time	Default; safer for compliance	system
2	`preview`	Preview — agent reviews each lead	Agent sees lead first, then clicks to dial	system

Used in

Screens that read from this pick list.

Pick lists are referenced by their key. Consumer screens watching dialer_modes:

Campaign builder step 6