LanguagesServicesIntentsSynonymsCTAsTemplatesLead FieldsPick ListsThresholdsFast Path TesterBulk Import
← All pick lists

Bot action types

bot_action_typesbotlocked — items can be relabelled, not added/removededitable by super_admin only

What kinds of actions a fast-path hit can fire.

⚠
This list is architectural
Items have hardcoded behavior in the runtime — you can rename labels, change colors and ordering, but you can't add or remove items without backend support.
A

Items

5 total · 5 system · 0 custom
OrderKeyLabelDescriptionColor / IconSource
0MESSAGEMESSAGE — send a templated message—info system
1CTACTA — show a call-to-action button—brand system
2LEAD_CAPTURELEAD_CAPTURE — collect lead info—success system
3FLOWFLOW — start a multi-step flow—brand system
4HANDOFFHANDOFF — escalate to live agent—warning system
B

Used in

Screens that read from this pick list.
Pick lists are referenced by their key. Consumer screens watching bot_action_types:
Intents master
Services master
Triage Quick Fix
Preview widget