agent_skillsagenteditable by client_admin + super_adminSkills used to route sessions to the right agent.
| Order | Key | Label | Description | Color / Icon | Source | |
|---|---|---|---|---|---|---|
| 0 | home_loan | 🏠Home Loan | — | 🏠 | custom | |
| 1 | auto_loan | 🚗Auto Loan | — | 🚗 | custom | |
| 2 | personal_loan | 💰Personal Loan | — | 💰 | custom | |
| 3 | business_loan | 🏢Business Loan | — | 🏢 | custom | |
| 4 | hindi | Hindi (हिन्दी) | — | custom | ||
| 5 | english | English | — | custom | ||
| 6 | arabic | Arabic (العربية) | — | custom | ||
| 7 | voice_capable | 🎙Voice-capable | — | 🎙 | custom | |
| 8 | tier_2 | Tier-2 escalation | — | custom |
agent_skills: